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phone: 01924 737757

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TOP FREQUENTLY ASKED QUESTIONS

When will I receive my item?

  • Standard Delivery; 3-5 Working Days
  • Next Day Delivery on orders placed before 9:30am; 1 Working Day

How do I track my order?

We will notify you when your order has been despatched.

You will then receive an additional email with tracking details directly from the nominated courier when your item(s) are out for delivery.  

To track your order enter the tracking number provided into the couriers tracking form on their website.

How do I return my item?

If you wish to return an item you must contact us to receive an authorisation number.

You can contact us by email, parcel@vencier.co.uk , Or support@vencier.co.uk to arrange your return.

I returned my item, when will I receive my refund?

We will refund you within 10 days of receiving the returned item

 

How do I contact customer service?

You can contact us by email support@vencier.co.uk  Or parcel@vencier.co.uk

 

Emergency contact email admin@vencier.co.uk